At DWCN, we are committed to providing high-quality curtains and window treatments, along with reliable after-sales support. Our warranty and protection options vary depending on the product type and the nature of the issue.
This policy outlines the warranty coverage available for DWCN Custom Curtains, Ready-Made Products, and Custom Shades & Blinds, as well as the optional Worry-Free Delivery protection service provided by Seel.
1. 30-Day Remake Policy
If your product has a manufacturing error or a quality issue confirmed to be caused by DWCN, please contact us within 30 days of receiving your order.
Depending on the nature and severity of the issue, DWCN may offer one of the following solutions:
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Remaking the affected product
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Repairing the product
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Replacing the product or affected components
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Making necessary adjustments or modifications
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Issuing a refund, where appropriate
Each case will be reviewed individually to determine the most appropriate resolution.
To help us assess your request, please provide your order number, a description of the issue, and clear photos or videos showing the problem.
2. Custom Curtains – Limited Lifetime Warranty
Designed for Durability and Enduring Quality
Our custom curtains are carefully crafted with attention to material quality and workmanship. We stand behind the durability and craftsmanship of our products through a Limited Lifetime Warranty, providing long-term support for eligible material and manufacturing defects.
Product Eligibility
This warranty applies to DWCN Custom Curtains purchased directly from DWCN.
What Is Covered
Our Limited Lifetime Warranty covers the following issues arising from material or manufacturing defects:
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Material Defects: Defects in materials that affect the product's intended use or performance.
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Workmanship Defects: Manufacturing defects involving stitching, seams, or construction.
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Functional Defects: The product fails to function as intended under normal use due to a material or manufacturing defect.
What Is Not Covered
This warranty does not cover:
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Normal wear and tear resulting from everyday use.
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Accidental damage, misuse, negligence, or unauthorized alterations or modifications.
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Damage caused by moisture, improper cleaning, or failure to follow care instructions.
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Incorrect measurements or improper installation.
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Natural variations in fabric texture, color, weave, or appearance.
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Transportation, disassembly, or reinstallation costs.
What Will We Do?
If a covered defect is confirmed, DWCN will provide repair or replacement at no charge.
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If the original product is discontinued or no longer available, DWCN may provide the closest available equivalent replacement.
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For orders containing multiple products, only the item confirmed to have a covered defect will be repaired or replaced. We will make reasonable efforts to maintain consistency with the other items in the order.
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DWCN reserves the right to inspect the product or relevant components before approving a warranty claim.
3. Ready-Made Products – 365-Day Warranty
DWCN provides a 365-day product warranty for most ready-made products, starting from the date of purchase.
This warranty covers eligible product-related issues arising within the 365-day warranty period, subject to product eligibility and the applicable warranty terms.
How to Request Warranty Support
Please contact our customer support team with your order information and a description of the issue. Clear photos or videos may be requested to help us assess the problem.
Our team will review each case and determine the appropriate resolution based on the product and the nature of the issue.
Please note: This warranty applies to most, but not all, ready-made products. Please refer to the applicable product page or contact us to confirm whether a specific item is eligible.
4. Custom Shades & Blinds – Limited Warranty Options
Designed for Durability and Enduring Quality
Our custom shades and blinds are meticulously engineered for longevity and constructed to high standards of quality. We are committed to providing reliable products and dependable support through our Limited Warranty options.
Each residential purchase of eligible DWCN Custom Shades & Blinds includes a standard Free 1-Year Limited Warranty. Customers may choose to upgrade their warranty coverage for an additional fee.
Product Eligibility
This warranty applies to DWCN Custom Shades & Blinds.
Available Warranty Options
Free 1-Year Limited Warranty
A standard warranty included at no additional cost with eligible residential purchases.
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Coverage period: One (1) year from the delivery date shown in the shipping records.
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Available to the original purchaser for the original product purchased only.
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Non-transferable.
3-Year Limited Warranty
For an additional upgrade fee, customers can extend the standard Free 1-Year Limited Warranty to a total of three (3) years.
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Coverage period: Three (3) years from the delivery date shown in the shipping records.
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Includes the same coverage and benefits as the Free 1-Year Limited Warranty.
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The three-year period includes the initial one-year period; it does not add three additional years after the standard warranty expires.
Lifetime Limited Warranty
For a premium upgrade fee, customers can upgrade to a Lifetime Limited Warranty, providing coverage for the lifetime of the product.
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Available for the original purchaser and the original product purchased only.
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Non-transferable.
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Coverage is subject to the terms, conditions, and exclusions outlined in this policy.
What Is Covered and What Will We Do?
The following coverage applies to all three warranty options:
1. Components
Covers issues with replaceable components, including but not limited to brackets, safety latches, operating ropes and chains, and motor assemblies.
What We Will Do: Free replacement of affected components.
2. Fabric and Slats
Covers fabric tears or defects, fabric detachment from slats, and slat warping or breakage.
What We Will Do: Free product remanufacturing or replacement, as appropriate.
3. Internal Mechanics
Covers issues where the product fails to raise or lower properly or loses tension due to a covered defect.
What We Will Do: Free product remanufacturing.
What the Warranty Does Not Cover
The warranty does not cover:
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Natural variations in material texture, weave, or color, or slight warping of wood products.
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Measurement errors.
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Improper installation, operation, or cleaning.
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Normal wear, fading, or aging resulting from daily use or exposure to sunlight.
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Damage caused by children, pets, or insects.
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Any unauthorized modification or alteration.
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Accidental damage or misuse.
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Costs associated with transportation, disassembly, or reinstallation.
Warranty Conditions
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The warranty applies only to the original purchaser and the original product purchased. It is non-transferable.
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Proof of purchase, such as a receipt, invoice, or payment record, must be provided when requesting warranty service.
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DWCN reserves the right to inspect any product or component before approving a replacement or remanufacturing request.
5. How to Submit a Warranty Claim
If you believe your product is eligible for warranty service, please contact us:
Email: support@dwcnhome.com
To help us process your request, please provide:
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Your order number.
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The email address used when placing the order.
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A description of the issue.
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Clear photos or videos showing the problem.
Our team may request additional information to evaluate your claim.
Please do not return, repair, or modify the product before receiving instructions from our customer support team.
6. Warranty Disclaimer and Legal Conditions
Unless otherwise stated in the applicable product warranty, warranty coverage is provided to the original purchaser only and is non-transferable.
To the extent permitted by applicable law, DWCN shall not be liable for incidental or consequential damages arising from product defects or a breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For Custom Shades & Blinds, the warranty supersedes other written or oral warranties to the extent permitted by applicable law. DWCN reserves the right to inspect any component before providing a replacement. Proof of purchase must be provided when requesting repair or replacement.
7. Seel Worry-Free Delivery Protection
DWCN offers customers the option to purchase Worry-Free Delivery protection through Seel at checkout.
This is an optional, separately purchased delivery protection service provided by Seel. It is separate from DWCN's product warranties and covers eligible delivery-related issues according to Seel's applicable protection terms.
For questions, claims, or assistance regarding Worry-Free Delivery, customers should refer to the applicable Seel protection terms and claim process.
Purchasing Worry-Free Delivery is optional and does not change or extend the product warranty coverage provided by DWCN.
