Contact us
Email: support@dwcnhome.com
Office Hours: Mon-Fri 9am- 5pm, Pacific Time
BODY MEMORY SHAPED GUIDELINES
Showcase the natural drape of curtains.
Utilizing high-temperature pressing, this treatment helps the fabric maintain a consistent and structured appearance, ensuring that the pleats or folds stay in place.
CHECKOUT THE MEASUREMENT GUIDE
If you have had the rod installed, please measure the rod length and record this measurement.
If you do not have the rod installed, mount your rod or track at an appropriate height. We recommend positioning the rod as close to the ceiling as possible to create a more spacious look.
The rod should extend about 6-15 inches beyond each side of the window frame to minimize light leakage and allow sufficient space for curtain stacking.
If you wish to keep the full view of your window, consider the stack-back width in advance.
Per Panel Width = Rod or Track Width / Panel Quantity
Note: If you don't have a rod or track yet, add the window width with an extra 6-15" at each side to figure out the rough rod/track width.
Per Panel Length = Bottom of the track to floor + Bottom
Different Bottom Measurement :
1/2" Above the Floor: -1/2"
Kiss the Floor: 0
Puddling: +2-4"
*Check the bottom options in the glossary below for more details.
Split Panel
Two equal pieces divided from one, width also automatically divided into two. Open in the middle.
Single Panel
A single piece of curtain that is one way draw, allowing open to the left or right. Also for decorative use, serving as a stationary panel.
The ratio between fabric coverage width and the width you wanted to cover over your curtain track or rod. When curtains are crafted with more fabric amount for extra fullness, they create pretty waves gathering at the top.
1X Fullness: Completely flat. Not recommended.
1.5X Fullness: This is not full enough unless you are just covering the window and never shutting the curtains.
2.0X Fullness: What we highly recommend. Being practical for a nice pleated look.
2.5X Fullness: Features a lush look full of rich pleats. Sheer curtains live out loud with this style.
To specify:
If you use a 50" w panel to cover a 50" w area, which is a 1x fullness, the curtains will look extremely flat.
If you go for an 100" w panel to cover the same area, making a 2x fullness. The curtains get a charming wavy look instantly.
* We will customize the optimal fullness for you free using more fabric based on the width of your curtain rod.
Top Pencil Pleat - We will customize 2x fullness for you.
Grommet Top - We will customize 1.8x-2x fullness for you.
Back Tab - We will customize 1.5x fullness for you.
Single/Double Rod Pocket - We will customize 1.6x-1.8x fullness for you.
If you have any special requests, please contact our customer service email support@dwcnhome.com.
We will respond as soon as possible and customize the product according to your needs.
Curtain length. A style of how curtains drape down with different lengths.
1/2" Above the Floor
1/2" off the floor. Crisp look. Easier to vacuum without too much dust, fur, and debris sticking to them. A great choice for busy families.
Kiss the Floor
Floor length, brushing the floor with a streamlined effect.
Puddling
2-4" puddling on the floor. Allowing your drapes to sit with a crease, not just hang straight. It is not recommended for curtains that open and close regularly, as they pick up dust quickly.
CHECKOUT SHADE MEASUREMENT GUIDE
Choose an Inside Mount for Your Window Treatments When
- There is enough depth within your window frame to accommodate the mounting hardware.
- You are aiming for a sleek, minimalist aesthetic for your space.
- The window trim is attractive and you wish to showcase it rather than hide it.
- You prefer the window treatment to sit flush with the wall, without protruding into the room.
- Your window frames are sturdy and capable of supporting the necessary hardware.
- The house is relatively new and features standard, uniformly shaped rectangular windows.
- There is an extended window sill that would make an outside mount difficult or impractical.
- Measuring the Width
1. Measure the internal width of your window frame in three separate places: at the top, in the middle, and at the bottom sill.
2. Use the smallest of these three measurements as your starting point.
3. From this smallest measurement, subtract 3/8 of an inch. The result is the final width you should order.
Important Note on Light Gaps: An inside mount will typically leave a small gap of about 1/4 inch on each side between the roller shade and the window frame, which can let some light in. If you are concerned about light leakage, an outside mount is recommended. You can add extra width to an outside-mounted shade to ensure complete coverage.
- Measuring the Height (Length)
1. Measure the internal height of your window frame from the top down to the sill. Take this measurement at three points: on the left, in the center, and on the right.
2. Use the longest of these three measurements as the final height you should order.
Choose an Outside Mount for Your Window Treatments When
- The window frame is too shallow, irregularly shaped, or otherwise unsuitable for an inside mount.
- You want to conceal unattractive or outdated window trim to refresh the window's appearance.
- You need to maximize light blockage and prevent light leakage around the edges of the shade.
- The window frame is too delicate or weak to support the hardware of an inside mount.
- Complete privacy is your top priority, requiring the shades to fully cover the window and block any view from the outside.
- You want to create the illusion that the windows are taller or wider than they are.
- You want to maximize your view when the shade is open by having it clear the entire window glass when rolled up.
- Measuring the Width
Measure the full width of your window frame or trim from the outermost edge to the other. Take this measurement in three locations: the top, middle, and bottom.
Use the widest of these three measurements as your starting point.
For optimal privacy and light control, add 1 to 3 inches to this widest measurement. The final number will be your order width.
For assistance or questions, please feel free to email us at support@dwcnhome.com.
- Measuring the Height (Length)
Determine the desired mounting position for the top of the shade. We highly recommend mounting the headrail 4 to 6 inches above the top of the window frame. This allows the shade to clear the glass when fully rolled up, maximizing your view.
Measure from your chosen mounting point down to the desired bottom edge of the shade (this is typically just below the window sill). This measurement is your order height.
*Note on Mounting: To ensure the rolled-up shade does not obstruct the window, always mount the headrail at least 4 inches above the window frame. This provides the necessary space for the headrail and the rolled-up fabric.
DWCN GUARANTEE
DWCN Promise
We build our custom window treatments to last, and our Limited Warranty is our promise to you. We want you to love your purchase for years to come, knowing that quality and peace of mind are built right in.
Our Free 1-Year Limited Warranty comes standard with every residential purchase. This warranty is extended to you, the original purchaser, for the original product purchased only, and is non-transferable. The warranty begins from the delivery date shown in shipping records.
Built to Last: We stand behind our products, designed for you to enjoy year after year.
What is Covered and What Will We Do
Components: Issues with replaceable parts, including but not limited to brackets, safety latches, operating ropes and chains, and motor assemblies.
We Will: Free replacement of components
Fabric and slats: Covers fabric tears or defects, fabric detachment from slats, and slat warping or breakage.
We Will: Free product remanufacturing or replacement
Internal mechanics: Product fails to raise/lower or loses tension.
We Will: Free product remanufacturing
What the Warranty Does Not Cover
Natural variations in texture, weave, or color of materials, and slight warping of wood products.
Measurement errors
Improper installation, operation, or cleaning.
Normal wear, fading, or aging resulting from daily use or exposure to sunlight.
Damage caused by children, pets, or insects.
Any form of modification/alteration.
Accidental damage, misuse, or modification
Costs associated with transportation, disassembly, or reinstallation
Disclaimer
This warranty supersedes all other written or oral warranties. The Company shall not be liable for any incidental or consequential damages arising from product defects or breaches of this warranty. We reserve the right to inspect any component prior to providing a replacement. Proof of purchase (receipt, invoice, or payment record) must be provided when requesting repair or replacement.
Due to variations in local laws, the disclaimer of incidental or consequential damages may not apply in all states. This warranty gives you specific legal rights, and you may also have other rights depending on your state.
DWCN Promise
We build our custom window treatments to last, and our Limited Warranty is our promise to you. We want you to love your purchase for years to come, knowing that quality and peace of mind are built right in.
For an upgrade fee, our 3-Year Limited Warranty includes the same coverage as the 1-Year Limited Warranty and lasts two years longer for peace of mind!
Built to Last: We stand behind our products, designed for you to enjoy year after year.
What is Covered and What Will We Do
Components: Issues with replaceable parts, including but not limited to brackets, safety latches, operating ropes and chains, and motor assemblies.
We Will: Free replacement of components
Fabric and slats: Covers fabric tears or defects, fabric detachment from slats, and slat warping or breakage.
We Will: Free product remanufacturing or replacement
Internal mechanics: Product fails to raise/lower or loses tension.
We Will: Free product remanufacturing
What the Warranty Does Not Cover
Natural variations in texture, weave, or color of materials, and slight warping of wood products.
Measurement errors
Improper installation, operation, or cleaning.
Normal wear, fading, or aging resulting from daily use or exposure to sunlight.
Damage caused by children, pets, or insects.
Any form of modification/alteration.
Accidental damage, misuse, or modification
Costs associated with transportation, disassembly, or reinstallation
Disclaimer
This warranty supersedes all other written or oral warranties. The Company shall not be liable for any incidental or consequential damages arising from product defects or breaches of this warranty. We reserve the right to inspect any component prior to providing a replacement. Proof of purchase (receipt, invoice, or payment record) must be provided when requesting repair or replacement.
Due to variations in local laws, the disclaimer of incidental or consequential damages may not apply in all states. This warranty gives you specific legal rights, and you may also have other rights depending on your state.
DWCN Promise
We build our custom window treatments to last, and our Limited Warranty is our promise to you. We want you to love your purchase for years to come, knowing that quality and peace of mind are built right in.
For a premium upgrade fee, our Lifetime Limited Warranty provides coverage for the lifetime of your product, offering long-term peace of mind.
Built to Last: We stand behind our products, designed for you to enjoy year after year.
What is Covered and What Will We Do
Components: Issues with replaceable parts, including but not limited to brackets, safety latches, operating ropes and chains, and motor assemblies.
We Will: Free replacement of components
Fabric and slats: Covers fabric tears or defects, fabric detachment from slats, and slat warping or breakage.
We Will: Free product remanufacturing or replacement
Internal mechanics: Product fails to raise/lower or loses tension.
We Will: Free product remanufacturing
What the Warranty Does Not Cover
Natural variations in texture, weave, or color of materials, and slight warping of wood products.
Measurement errors
Improper installation, operation, or cleaning.
Normal wear, fading, or aging resulting from daily use or exposure to sunlight.
Damage caused by children, pets, or insects.
Any form of modification/alteration.
Accidental damage, misuse, or modification
Costs associated with transportation, disassembly, or reinstallation
Disclaimer
This warranty supersedes all other written or oral warranties. The Company shall not be liable for any incidental or consequential damages arising from product defects or breaches of this warranty. We reserve the right to inspect any component prior to providing a replacement. Proof of purchase (receipt, invoice, or payment record) must be provided when requesting repair or replacement.
Due to variations in local laws, the disclaimer of incidental or consequential damages may not apply in all states. This warranty gives you specific legal rights, and you may also have other rights depending on your state.
HEADER GUIDELINES
Specification
Pinch Pleat - Double: Features 2 folds with 2.0x - 2.3x fullness.
Pleat Spacing: 6" - 9"; Return/Overlap: 0.79"; Gathered Pleats: 3.15" below the top.
Custom Option
For smaller pleat spacing, an additional fee will apply for extra pleats.
Single pinch pleat is also available. Reach out via email at support@dwcnhome.com for a personalized quote.
Additional Notes
FREE white adjustable hooks included.
Compatible with rods and tracks, and can be paired with clips or rings for easy installation.
Rods must be purchased separately.
Specification
Grommet Size: Inner Diameter: 1.57"; Outer Diameter: 2.36".
Fits rods under 1.5".
Silver color.
Even number of grommets for consistent folds.
2.0x Fullness is recommended.
Characteristic
Each curtain panel is constructed with durable rust proof grommets. Easy to hang and easily move along the rod.
Additional Notes
No clips or rings needed.
Minimal stack back (around ¹⁄₈).
Recommended fullness: 1.7x - 2.0x, at least 1.7x.
Designed for curtain rods, not tracks.
Specification
Pocket Height: 3.15"; Ruffle Height: 0"; Total Height: 3.15".
Suitable for rods under 1.97" in diameter.
Custom Option
Larger pockets are available upon request.
If you need to custom the size of the pockets, please contact us via support@dwcnhome.com asap after making your order.
Additional Notes
Recommended fullness: 1.7x - 2.0x, at least 1.7x.
Compatible with curtain rods but not track systems.
Specification
Pocket Height: 3.15"; Ruffle Height: 1.57"; Total Height: 4.72".
Suitable for rods under 1.97" in diameter.
Custom Option
Larger pockets are available upon request.
If you need to custom the size of the pockets, please contact us via support@dwcnhome.com asap after making your order.
Additional Notes
Recommended fullness: 1.7x - 2.0x, at least 1.7x.
Compatible with curtain rods but not track systems.
Specification
Tab Size: 3.15" H * 1.57" W
One tab every 6" - 9" of panel width
The tab fits rods up to 1.97" in diameter.
Custom Option
Larger tabs are available upon request.
If you need to custom the size of the tabs, please contact us via support@dwcnhome.com asap after making your order.
Measurement
Panel length is measured from the top of the rod to the floor.
Designer Tip
To create fullness, use a width of 1.7x - 2.0x the panel width for pleating. At least 1.7x.
Pair with rods or use clips and rings for attachment.
Additional Notes
Not intended for easy opening and closing, ideal for lightweight curtains.
LENGTH MEASUREMENT
- Measure the internal height of your window frame from the top down to the sill. Take this measurement at three points: on the left, in the center, and on the right.
- Use the longest of these three measurements as the final height you should order.
Determine the desired mounting position for the top of the shade. We highly recommend mounting the headrail 4 to 6 inches above the top of the window frame. This allows the shade to clear the glass when fully rolled up, maximizing your view.
Measure from your chosen mounting point down to the desired bottom edge of the shade (this is typically just below the window sill). This measurement is your order height.
*Note on Mounting: To ensure the rolled-up shade does not obstruct the window, always mount the headrail at least 4 inches above the window frame. This provides the necessary space for the headrail and the rolled-up fabric.
LENGTH MEASUREMENT GUIDELINES
Crisp and easy to clean, keeping dust, fur, and debris at bay. Perfect for busy households.
Per Panel Length = Rod/Track Height - 1/2 inches
Floor-length with a streamlined effect, gently brushing the surface.
Per Panel Length = Rod/Track Height
2-4 inches puddled on the floor for a luxurious, creased look. Not ideal for curtains frequently opened or closed due to dust accumulation.
Per Panel Length = Rod/Track Height + 2 to 4 inches
LIFETIME LIMITED WARRANTY
Designed for Durability and Enduring Quality
Our custom window treatments are meticulously engineered for longevity and are constructed to the highest standards of quality. We affirm our commitment to excellence through our comprehensive Lifetime Limited Warranty. This warranty is our formal assurance to you, guaranteeing that your purchase will deliver sustained satisfaction and peace of mind for years to come.
A Commitment to Lasting Performance
We stand resolutely behind the craftsmanship and durability of our products. Each item is designed to provide reliable, long-term performance and enjoyment.
An Assurance of Unwavering Quality
To underscore our dedication to superior quality, every window treatment is accompanied by our Lifetime Limited Warranty. This serves to ensure your complete confidence and satisfaction in the value and longevity of your investment.
DWCN Custom Curtains
Material defects
Workmanship defects
Failure to operate under normal use
Normal wear and tear resulting from everyday use
Accidental damage, misuse, or any form of alteration/modification
Damage caused by moisture exposure or improper cleaning
Issues arising from measurement errors or improper installation
Costs associated with transportation, disassembly, or reinstallation
Fading or discoloration over time due to exposure to sunlight, wind, humidity, or water
Making a claim is very simple. If we confirm a defect covered under warranty, we will resolve the issue for you immediately at no cost.
We will repair or replace the defective product free of charge.
Free repair or replacement of defective products.
If the original product is no longer manufactured, we will provide the closest equivalent replacement. For orders containing multiple products, only the defective item will be replaced, and we will make every effort to ensure consistency with the other products.
This warranty supersedes all other written or oral warranties. The Company shall not be liable for any incidental or consequential damages arising from product defects or breaches of this warranty. We reserve the right to inspect any component prior to providing a replacement. Proof of purchase (receipt, invoice, or payment record) must be provided when requesting repair or replacement.
Due to variations in local laws, the disclaimer of incidental or consequential damages may not apply in all states. This warranty gives you specific legal rights, and you may also have other rights depending on your state.
LIFT CONTROL
Smooth & Precise Operation
The cord mechanism allows for effortless raising and lowering, enabling you to adjust the light and privacy levels with pinpoint accuracy. The stacked folds are neat and uniform every time.
Timeless & Reliable Design
Featuring a classic looped cord system, this mechanism is known for its durability and straightforward functionality. It provides a clean, traditional look without the need for complex internal components.
Enhanced Light Control
Easily stop the shade at any height. Whether you want full sunlight, complete privacy, or something in between, the cord lock mechanism holds the shade securely in your desired position.
Child-Safe Options Available
Modern corded designs often incorporate breakaway tassels and tension devices to meet current safety standards, ensuring a family-friendly environment when installed correctly.
Cost-Effective Elegance
The drawstring system offers an economical entry point into the high-end look of Roman shades, providing the luxurious softness of fabric window coverings at an accessible price point.
Our Motorized Shades come with a remote control as standard. The number of remotes provided will correspond to the number of rooms in your order. Before shipment, we’ll pre-program each remote so it can control all motorized shades in a single room.
1. Single shade, just install the battery and you're ready to use, the shade and the remote are ready matched。
2. Several shades, install the battery, and adjust the remote channel with the number on the shade's top tag.
Typically, all motorized shades in one room are grouped under a single remote. Based on the number of shades, we’ll select a remote with the appropriate number of channels. Our remotes can support up to 15 channels, allowing control of up to 15 individual shades.
You can operate all shades simultaneously or select an individual channel to control a specific shade on its own.
All our remotes use Radio Frequency (RF) technology, which means they work through walls and don’t require line-of-sight.
Please note that the appearance of the remote may vary depending on the product.
If you have any special requests or questions, feel free to reach out to our customer service team via support@dwcnhome.com.
LINING GUIDELINES
Specification
Material: 100% polyester microfiber
Weight: 150 gsm
Color: White
Light block: 40%-50%
*The final shading coefficient correlates with the base fabric's light-blocking capacity.
Specification
Material: 100% Polyester
Weight: 150 gsm
Color: white
Light block: 60%-75%
*The final shading coefficient correlates with the base fabric's light-blocking capacity.
Specification
Material: polyester
Weight: 150 gsm, heavyweight
Color: black
Light block: 85%-95%
*The final shading coefficient correlates with the base fabric's light-blocking capacity.
*For light-colored curtains, the lining may subtly affect the overall color appearance.
Designed for maximum insulation, helping to reduce energy costs by blocking heat transfer.
Specification
Material: Polyester
Weight: 100 gsm
Color: grey
Light block: 100%
*Wipe clean
MOUNT TYPE
Choose an Inside Mount for Your Window Treatments When:
- There is enough depth within your window frame to accommodate the mounting hardware.
- You are aiming for a sleek, minimalist aesthetic for your space.
- The window trim is attractive and you wish to showcase it rather than hide it.
- You prefer the window treatment to sit flush with the wall, without protruding into the room.
- Your window frames are sturdy and capable of supporting the necessary hardware.
- The house is relatively new and features standard, uniformly shaped rectangular windows.
- There is an extended window sill that would make an outside mount difficult or impractical.
*For Zebra Shades, we recommend a minimum window depth of 2 inches to ensure the entire shade fits within the window frame. However, since the mounting brackets for Zebra Shades are relatively small in size, if you don’t mind a portion of the shade extending beyond the frame, a minimum depth of 1 1/4 inches is acceptable.
*Please note that an inside mount is designed to ensure the roller shade fits within the window frame. As a result, there may be approximately 1/4" light gaps on each side. If you’re concerned about light leakage, we recommend choosing an outside mount.
Choose an Outside Mount for Your Window Treatments When:
- The window frame is too shallow, irregularly shaped, or otherwise unsuitable for an inside mount.
- You want to conceal unattractive or outdated window trim to refresh the window's appearance.
- You need to maximize light blockage and prevent light leakage around the edges of the shade.
- The window frame is too delicate or weak to support the hardware of an inside mount.
- Complete privacy is your top priority, requiring the shades to fully cover the window and block any view from the outside.
- You want to create the illusion that the windows are taller or wider than they are.
- You want to maximize your view when the shade is open by having it clear the entire window glass when rolled up.
*Outside mount is versatile for different window types, no minimum depth is required. Ideal for any room with shallow sashes or deep window sills.
* READ THE CURTAIN NOTICE BEFORE MEASURING *
Split Panel
Two equal pieces divided from one, width also automatically divided into two. Open in the middle.
Single Panel
A single piece of curtain that is one way draw, allowing open to the left or right. Also for decorative use, serving as a stationary panel.
The ratio between fabric coverage width and the width you wanted to cover over your curtain track or rod. When curtains are crafted with more fabric amount for extra fullness, they create pretty waves gathering at the top.
1X Fullness: Completely flat. Not recommended.
1.5X Fullness: This is not full enough unless you are just covering the window and never shutting the curtains.
2.0X Fullness: What we highly recommend. Being practical for a nice pleated look.
2.5X Fullness: Features a lush look full of rich pleats. Sheer curtains live out loud with this style.
To specify:
If you use a 50" w panel to cover a 50" w area, which is a 1x fullness, the curtains will look extremely flat.
If you go for an 100" w panel to cover the same area, making a 2x fullness. The curtains get a charming wavy look instantly.
* We will customize the optimal fullness for you free using more fabric based on the width of your curtain rod.
Top Pencil Pleat - We will customize 2x fullness for you.
Grommet Top - We will customize 1.8x-2x fullness for you.
Back Tab - We will customize 1.5x fullness for you.
Single/Double Rod Pocket - We will customize 1.6x-1.8x fullness for you.
If you have any special requests, please contact our customer service email support@dwcnhome.com.
We will respond as soon as possible and customize the product according to your needs.
Curtain length. A style of how curtains drape down with different lengths.
1/2" Above the Floor
1/2" off the floor. Crisp look. Easier to vacuum without too much dust, fur, and debris sticking to them. A great choice for busy families.
Kiss the Floor
Floor length, brushing the floor with a streamlined effect.
Puddling
2-4" puddling on the floor. Allowing your drapes to sit with a crease, not just hang straight. It is not recommended for curtains that open and close regularly, as they pick up dust quickly.
TIEBACK
No tieback is required, eco-friendly.
The tiebacks are made of the same fabric.
DWCN's exclusive patented tieback design.
WIDTH MEASUREMENT
- Measure the internal width of your window frame in three separate places: at the top, in the middle, and at the bottom sill.
- Use the smallest of these three measurements as your starting point.
- From this smallest measurement, subtract 3/8 of an inch. The result is the final width you should order.
Important Note on Light Gaps: An inside mount will typically leave a small gap of about 1/4 inch on each side between the roller shade and the window frame, which can let some light in. If you are concerned about light leakage, an outside mount is recommended. You can add extra width to an outside-mounted shade to ensure complete coverage.
Measure the full width of your window frame or trim from the outermost edge to the other. Take this measurement in three locations: the top, middle, and bottom.
Use the widest of these three measurements as your starting point.
For optimal privacy and light control, add 1 to 3 inches to this widest measurement. The final number will be your order width.
For assistance or questions, please feel free to email us at support@dwcnhome.com.
WIDTH MEASUREMENT GUIDELINES
Considering the fabric fullness for the design. We suggest order 200-230% fabric fullness to create the pleats, ensuring a rich and voluminous look. And please order 200% fabric fullness at least to ensure the perfect effect.
*If you need a fuller look, you can consider adding 250% fullness based on your preference. This is a personal choice, not a requirement.
Per Panel Width = Rod/Track width × Fullness (at least 200%) ÷ Panel Quantity
The default fullness is 1 (or 100%), then you should consider multiply 170-200% fullness for final measured width. 170% fullness will produce a more tailored look, while 200% fullness, which is recommended will create a richer, more opulent appearance. And please order 170% fabric fullness at least to ensure the perfect effect.
Per Panel Width = Rod/Track width × Fullness (at least 170%) ÷ Panel Quantity
The default fullness is 1 (or 100%), then you should consider multiply 170-200% fullness for final measured width. 170% fullness will produce a more tailored look, while 200% fullness, which is recommended will create a richer, more opulent appearance. And please order 170% fabric fullness at least to ensure the perfect effect.
Per Panel Width = Rod/Track width × Fullness (at least 170%) ÷ Panel Quantity
The default fullness is 1 (or 100%), then you should consider multiply 170-200% fullness for final measured width. 170% fullness will produce a more tailored look, while 200% fullness, which is recommended will create a richer, more opulent appearance. And please order 170% fabric fullness at least to ensure the perfect effect.
Per Panel Width = Rod/Track width × Fullness (at least 170%) ÷ Panel Quantity
