Shipping Guide

At DWCN, we are committed to providing reliable and convenient shipping for every order. Please review the information below for details about shipping costs, delivery areas, processing times, and order tracking.

1. Shipping Costs & Sales Tax

Shipping Costs

We offer standard shipping at a flat rate of $9.90 for eligible orders shipped within the United States.

Orders with a merchandise subtotal of $100 or more after discounts qualify for free standard shipping.

The free shipping threshold is calculated based on the merchandise subtotal after discounts and before applicable taxes and shipping fees. Sales tax and shipping charges are not included when determining eligibility for free shipping.

Sales Tax

DWCN currently collects applicable sales tax in the following 43 states and the District of Columbia:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sales tax is calculated based on your shipping address, applicable state and local tax laws, and the products included in your order.

Even if your state does not impose a sales tax, tax may still be charged if your order is shipped to a location where DWCN is required to collect sales tax.

The final tax amount may vary if applicable tax rates or other factors change between the time your order is placed and when your payment is processed. The final tax amount charged will be reflected on your order invoice.

2. Shipping Locations

We currently ship to addresses within the United States, excluding:

• Alaska
• Hawaii
• Puerto Rico
• Guam

We are unable to ship to:

• PO Boxes
• APO addresses
• FPO addresses

Please make sure your shipping address is complete and accurate when placing your order. DWCN is not responsible for delays or additional costs caused by incorrect or incomplete shipping information.

3. Shipping Carriers

Orders are shipped via UPS or FedEx, depending on the destination, package size, service availability, and other shipping conditions.

Once your order has shipped, you will receive a shipping confirmation email with the applicable tracking information.

4. Order Processing & Production Time

Ready-to-Ship Items

For in-stock and ready-to-ship items, we process orders as quickly as possible.

Orders are generally shipped within 1 business day after payment is successfully received. In some cases, processing may take longer due to order volume, inventory availability, address verification, or other circumstances.

Custom-Made Items

Custom-made products generally require 7–10 business days for production before shipment.

Production times are estimates and may be longer during periods of high order volume, holidays, or other unforeseen circumstances.

5. Delivery Time

Ready-to-Ship Orders

After your order has been shipped, delivery typically takes approximately 3–7 business days, depending on your destination and the shipping carrier.

Custom-Made Orders

Custom-made products generally require 7–10 business days for production, followed by approximately 7–10 business days for delivery after shipment.

Please note that delivery estimates are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, peak seasons, or other circumstances beyond our control.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

6. Payment & Order Processing

For credit card payments, your order may be charged within 24 hours after the order is placed.

Orders will be processed for shipment after payment has been successfully received and any necessary order information has been confirmed.

If additional information is required to process your order, such as measurements, customization details, or shipping address information, processing may be delayed until the required information is received.

7. Split Shipments

If your order contains multiple items with different availability or shipping requirements, we may ship your items separately.

You may receive multiple packages and separate tracking numbers for the same order.

If your order originally qualifies for free shipping, you will not be charged additional shipping fees for split shipments.

8. Shipping Delays

While we make every effort to ship orders within the estimated processing time, unexpected delays may occasionally occur.

Possible causes include:

• Carrier delays
• Severe weather
• Holidays or peak shipping periods
• Address verification issues
• Inventory availability
• Customs or regulatory inspections, where applicable
• Other circumstances beyond our reasonable control

If a shipment has not been delivered within 15 business days after the shipping label is created, please contact our Customer Service team so we can review the shipment status and available resolution options.

Depending on the circumstances, eligible orders may qualify for a cancellation or partial refund. Please refer to our [Return Policy] for additional information.

9. Damaged Items During Transit

We carefully package our products to help prevent damage during transportation. However, damage may occasionally occur while a package is in transit.

If your order arrives damaged, please contact us within 3 business days of delivery.

To help us resolve the issue as quickly as possible, please provide:

• Your order number
• Clear photos of the shipping package
• Clear photos of the damaged product
• Photos showing the shipping label
• A detailed description of the damage

If the product has functional or operational damage, please provide photos or videos demonstrating the issue when applicable.

Please keep the original packaging until the claim has been resolved, as the carrier or DWCN may require it for inspection.

After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, refund, or return.

10. Order Tracking

After placing an order, you will receive email notifications regarding your order status.

Order Confirmation

After your order is successfully placed, you will receive an Order Confirmation email containing your order details.

Shipping Confirmation

Once your order has shipped, you will receive a Shipping Confirmation email containing:

• Order number
• Shipping carrier
• Tracking number(s)
• Shipment status
• Shipping information

You can use the tracking number to check the latest shipment status directly on the carrier's official website.

You can also log in to your DWCN account at any time to view your order status and order history.

11. Incorrect or Incomplete Shipping Information

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete shipping address, your order may be delayed, returned, or delivered to an incorrect location.

If you notice an error in your shipping address after placing an order, please contact us at support@dwcnhome.com as soon as possible.

We will do our best to update the address before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered the shipping process.

12. Contact Us

If you have questions about your order or shipment, please contact us:

Email: support@dwcnhome.com

Please include your order number when contacting us so that we can assist you more efficiently.